Frequently asked questions about our terms
The complete terms are linked in the footer of this site and in your account settings under 'Legal Documents'. You can download them as a PDF and print a copy. We update terms only after giving 30 days' notice via email.
Contact our support team with your transaction ID and reason for dispute within 90 days of the transaction. We investigate and respond within 14 days. If we find an error, we correct it immediately. If you remain unsatisfied, you may escalate to the relevant regulatory body.
We close accounts only for violations of terms — such as suspicious activity, undisclosed accounts or breach of local law. We notify you of the reason and give you 14 days to retrieve funds before closure. For breach of terms, we may suspend immediately and retain records for review.
We retain account records for seven years to meet Malaysian regulatory requirements. Transaction history and payment receipts are kept for five years. After these periods, data is securely deleted or anonymised. You can request early deletion subject to legal holds.
Accounts are available only to players 18 and over, as required by law. Underage access is prohibited. If we discover an underage account, we close it immediately, freeze any balance and report the matter where required by law. Parents or guardians may request account review.
Yes. Submit a data export request via your account settings or by contacting live chat. We compile your deposits, withdrawals, game history and personal details into a file and send it within 30 days at no cost. Request frequency is limited to once per 30 days.
Contact live chat or email support immediately with 'SECURITY ALERT' in the subject line. We freeze your account on receipt, review access logs and notify you of any suspicious activity. If your account was compromised, we restore your balance if funds were unauthorised withdrawn.
